School Policy



  • In order to secure a space for your child, a completed registration form along with the first term payment must be submitted (for new students only).

  • Information such as allergy history, learning style preference must be submitted in written form.


  • Confirm your child’s class timing at the beginning of each term (5 two-month terms plus 4 holiday camps in a year, see school calendar for details).

  • All class spaces are allocated on a first-come, first serve basis.

  • Schedules, fees and policies are subject to change without prior notice.


  • Full term fees are payable before the term starts. We reserve the right to refuse entry to students if fees have not been paid.

  • All tuition fees are non-refundable & non-transferable.

  • For mid-term student enrollment, tuition fee will be prorated.

  • Tuition Payment methods: Online Banking or Cheque payable to Mulberry House. It is necessary to send payment confirmation and include your invoice number on payment records.


We encourage parents to inculcate punctuality and discipline in children from the early years. It is in your child’s best interest to be regular and punctual for classes.

  • Subject to availability, enrolled students are offered two make-up classes for two notified missed classes during the term, to be used up within the current term.

  • Make-up classes cannot be carried forward to another term.

  • Any ad-hoc schedule changes after the term has started will be counted toward the make-up classes quota. It is necessary to provide advanced notice by requesting a make-up class by emailing

  • Classes missed without prior notice (2 hours before the class starts) are not eligible for make-up classes.

  • It is not possible to reschedule a missed make-up class.

  • If our available classes for make-up do not match your child’s schedule, we cannot guarantee a replacement class.

  • No make-up classes are available for holiday camps: Chinese New Year, Easter, Summer and Winter camps.

  • We will endeavour to accommodate your request related nap-time or school-time change if it is possible, however, it can not be guaranteed as spaces are limited.


  • There are no classes on public holidays (see school calendar).

  • There will be no tuition charges if your child’s regular class falls on a public holiday.


  • Mulberry House will be closed for black rains, Typhoon 8 or higher.

  • No make-up classes will be offered in lieu of cancelled classes due to these enforced closures by the Bureau of Education.

  • Classes will resume 2 hours after the warning has been lifted.

  • If in doubt, please check our facebook for important announcements:



For the health and well-being of the children and our staff, children showing signs of illness or with the following symptoms are encouraged to stay home and notify us 2 hours before class (to be eligible for a make-up class). 

  • A temperature over 37.5 °C or 99.5 °F

  • An deep, hacking cough

  • Severe congestion

  • Wheezing or difficulty breathing

  • An unexplained rash

  • Acute symptoms of food poisoning such as vomiting, diarrhoea.

  • Head lice or nits

  • Any other contagious condition

Mulberry House reserves the right to refuse admission to unwell children, in order to protect the well being of all other children, adults and staff on the premises.


  • Mulberry House has a nut free policy. Food or drinks containing nuts or nut extracts are not served during snack time (a drink and small snack are provided for children for the foundation programme).

  • Parents/Guardians of a student with any allergy must ensure they communicate with us in writing at the time of student admission.

  • In case of any life threatening allergy, please provide Mulberry House with a signed Allergy Action Plan by the child’s physician including details of any recognisable symptoms of the allergic attack. Please also provide us with the prescribed medication.


  • All children will go though hand sanitisation and temperature check before attending classes.

  • In line with Social Welfare Department policy, we require a guardian on the premise for any children younger than 3 years old. 

  • Parents/Guardians and children must wear socks to classrooms. Shoes and barefeet are not permitted.

  • Parents/Guardians must remain onsite while their children are attending classes. Please take care of your children and your belongings.

  • Parents/Guardians attending accompanied classes must refrain from carrying sharp objects like knitting needles, nail cutters and scissors into classrooms.

  • Food and drinks are prohibited in classrooms and in the play area.

  • Please switch off your mobile phones in the classroom.

  • Parents/Guardians are not permitted to take photos/videos during class.

  • To foster the best Mandarin speaking and learning environment, we encourage accompanying adults to learn along with the children in class and refrain from conversing in any language other than Mandarin.

  • We reserve the right to use photos, videos and/or sound recordings of children for teacher training, curriculum development, or promotional purposes unless otherwise informed by you at the time of admission.

  • All participants enrolled in activities do so at their own risk and Mulberry House is not responsible for any loss, damage, or injury to students, their family members, and guests as a result of participating in these activities.

  • Mulberry House reserves the right to refuse entry to any person not following the appropriate code of conduct on the premises and reserves the right to make all final decisions.


  • We require 14 days written notice prior to the date your child is leaving or tuition fees will be charged as usual.